FAQs

FIND THE HELP YOU NEED

Here are the answers to the questions that our customers most often ask. If you would like more information about our services please contact us today.

• What are your opening hours? +

  We are open Monday­–Friday from 8:00 am to 5:00 pm.

• Is Enable Welfare open on bank holidays? +

  No. Our sites are closed on all UK bank holidays.

• Do you do any special deals? +

  Yes, we often offer special rental deals, especially during holiday periods. To find out what’s available, give us a call on 01342 777780 or email hire@enablewelfare.co.uk.

• Who do I contact to get help or give feedback? +

  Please contact the Enable Welfare team at our main office on 01342 777780 or email hire@enablewelfare.co.uk.

• What are you doing to keep people safe from COVID-19? +

  Enable Hire follows UK Health Security Agency guidance for sanitising, cleaning and handling rental equipment in order to keep everyone safe. We continue to adjust and adapt our operations to protect customers and team members during the pandemic. If you would like further information, email us at hire@enablewelfare.co.uk or call 01342 777780.

• Can you deliver equipment? +

  Yes. Enable Welfare offers convenient delivery options at a fair price from a network of our own locations and our partners’ sites. When you place your order, you will be asked for the required delivery address and any additional information needed. You will also be shown the delivery (and/or collection) charges that will apply.

• Can you do next-day delivery? +

  Yes, if equipment is ordered before midday the day before.

• Can we collect from your branches? +

  Yes you can, but be sure to bring photographic ID, such as a driving licence or passport. This should match the name on your reservation. We may also require a utility bill as proof of address.

• How do I return my vehicles, tools and equipment? +

  Unless you have specifically made other arrangements with us in writing, all welfare vans & units and other equipment should be returned by the date and time given on your contract to the location from where you picked them up. All items should be clean and in the same condition as at the start of the hire. Please check that you have returned any accessories, including batteries, cables or attachments.

  If you would like to extend the rental, or need additional assistance, call us on 01342 777780 or email hire@enablewelfare.co.uk.

• Can anyone hire from you, or is it just for businesses? +

  Currently, we trade mainly with businesses, but we are happy to rent to individuals, if certain criteria are met. All you need is a valid Enable Welfare Business Account: contact us now on 01342 777780 or hire@enablewelfare.co.uk to set this up.

• Do I need to clean equipment before returning it? +

  Yes. We ask that you clean all vehicles and equipment hired from us before returning them. A cleaning charge will be levied if returned equipment is dirty.

• What if something breaks or stops working during the rental? +

  Enable Welfare inspects and services all our vans, trailers and other equipment prior to each rental to ensure everything is in good working order. If anything does break, or if you experience other problems during the hire, please contact our office on 01342 777780.

• How do I make a complaint? +

  At Enable Welfare, we work hard to keep our customers happy, so if anything goes wrong, we want to do something about it. Therefore, we would definitely like to know if you are disappointed in any aspect of your rental experience.

  You are welcome to contact our branch managers directly to discuss your concerns or provide feedback relating to your hire experience. Alternatively, call us on 01342 777780 or email hire@enablewelfare.co.uk.

• What are your terms & conditions? +

  Enable Welfare is a member of the Construction Plant-hire Association (CPA), the leading membership and representative body for construction plant hire in the UK. We trade under the CPA’s industry-standard Model Conditions. Please find our terms and conditions here